Advancing Public Service through Big Data and Artificial Intelligence

This workshop will include a panel of experts to discuss the opportunities and challenges posed by rapidly spreading digital revolution, internet of things, drones and ubiquitous computing. While these new disruptive technologies have led to the widespread diffusion of big data, service delivery, machine learning and AI technologies in the private sector, the public sector agencies are lagging far behind in both regulating the adverse impacts of AI (e.g. strategic spread of fake news and rumors in elections through advertising campaigns in social media) as well as harnessing AI technologies for addressing persistent public sector issues (e.g. social equity, infrastructure resilience, sustainable development, and government accountability). Further, ethical issues pertaining to the regulatory use and trust of AI technologies will be explored in an interactive discussion format with the workshop participants. Depending upon the audience interest, ideas for a special issue of a relevant journal or an edited book will also be explored in this participatory workshop.